Shop Policies ✨

Shipping

How long does shipping take?

Most orders ship within 2-3 weeks. During Halloween and Christmas seasons, please allow 4-6 weeks. If your order is within this timeframe, it's on track!

Why does it take that long?

Because your sign doesn't exist until you order it! We don't pre-make inventory. Mom builds the frame, I cut and assemble the pieces, then we pack and ship. That's what "handmade with love" actually means. 💙

Do you offer free shipping?

Yes! Free shipping when you order two or more signs. It's applied automatically at checkout.

What if I place multiple orders?

Each order ships separately and shipping is charged per order. We can't combine orders or refund duplicate shipping after checkout — so make sure you have everything in your cart before you check out!

Do you ship internationally?

Currently, we only ship within the United States. We're working on international options for the future!

Orders

Can I change my order?

Changes are only possible within 12 hours of ordering, and only if production hasn't started. Email magicmail@jrwd.co immediately if you need to make a change.

Can I cancel my order?

Because we start production quickly, cancellations are only possible within 12 hours of ordering. After that, your sign may already be in progress!

Returns & Refunds

What's your return policy?

All sales are final. Because every sign is handmade specifically for you after you order, we can't accept returns for change of mind. Each piece is crafted just for your castle — that's what makes it special! ✨

What if my order arrives damaged?

Email magicmail@jrwd.co within 7 days of delivery with photos of the damage. We'll take it from there and make it right — whether that's a replacement or refund. 💙

What if my package is lost?

Reach out to us at magicmail@jrwd.co with your order number. We'll look into it and work with you to find a solution.

Handmade Items

What are the signs made of?

Real wood! Laser-cut letters, hand-painted backgrounds, and framed in hand-stained wood (made by Mom). Everything is assembled by hand in Ohio. Not printed. Not dropshipped. Handmade.

Why do signs have slight variations?

Because they're handmade! You might see slight wood grain variation, tiny burn marks from laser cutting, or occasional visible adhesive. These aren't flaws — they're proof that real hands made your sign. ✨